Business Details
32 Years
experience
Award-Winning Flooring Showroom in Glasgow
Established in 1994, First Floors is an award-winning independent flooring showroom located in Giffnock, Glasgow. With over 30 years of combined experience, our team specialises in supplying and fitting carpets, wood, laminate, and luxury vinyl flooring for residential and commercial properties. Our 4,500 sq ft showroom showcases products from leading UK brands, reflecting our commitment to quality and innovation. As approved members of The Carpet Foundation, we adhere to rigorous industry standards, evidenced by our 99.2% customer satisfaction rate. Our service includes free home consultations, professional measurements, and expert installation by qualified fitters with decades of collective experience.We maintain competitive pricing without compromising on product quality or customer service, supported by our price match guarantee. Our team's expertise spans bespoke rug design through partnerships with Alternative Flooring, enabling custom solutions for unique spaces. Having served Glasgow and surrounding areas for three decades, we combine local knowledge with national industry recognition, including consecutive wins for Scotland's Best Flooring Company and East Renfrewshire's Best Business. Customer testimonials consistently highlight our reliability, attention to detail, and problem-solving capabilities, demonstrated through efficient project completion even in complex scenarios.
Services
Floor Fitting
Make Me A Rug
Home Consultation
Carpets
Luxury Vinyl Flooring
Details
- Year established: 1994
Highlights and features
- We have over 30 years of combined experience in flooring supply and installation
- Our price match guarantee ensures competitive pricing without quality compromise
- Qualified professionals with decades of collective industry expertise
- Free home consultations with professional measurements and advice
- Certified by The Carpet Foundation with 99.2% customer satisfaction rate
Associations and certifications
- The Carpet Foundation
What people say
Exceptional customer service
Professional installations
Reliable and efficient
Problem-solving expertise
Highly recommend
Services
Floor Fitting
Professional floor fitting service executed by certified experts with decades of experience. Our team ensures precise installation of carpets, wood, and vinyl flooring while maintaining exceptional value for money. We prioritise attention to detail and customer satisfaction through efficient, high-quality workmanship.
Make Me A Rug
Bespoke rug design service in partnership with Alternative Flooring. Create unique rugs with thousands of combinations including dimensions, binding styles, and materials. Perfectly tailored to match individual room sizes and interior decor requirements for distinctive home transformations.
Home Consultation
Free professional home flooring consultations with expert advice on material selection. Our specialists assist with choosing optimal flooring solutions for wood, carpet, laminate, or luxury vinyl options. Includes on-site measurements and tailored recommendations for residential spaces.
Carpets
Comprehensive range of carpets from leading UK brands, featuring soft luxury textures to durable options for high-traffic areas. Includes expert advice on selection and professional fitting services. Available in various styles to suit different spaces and lifestyles.
Luxury Vinyl Flooring
Premium luxury vinyl tile (LVT) flooring solutions combining aesthetic appeal with exceptional durability. Available in diverse designs that replicate natural materials while offering practical benefits. Includes professional installation and expert guidance on suitability for different environments.
People
David
Showroom Team
Experienced flooring specialist providing expert advice on commercial and residential flooring solutions. Demonstrates exceptional customer service skills through tailored recommendations and problem-solving capabilities during installations.
Steven
Floor Fitter
Professional floor fitting expert with proven track record in efficient and precise installations. Known for reliability and attention to detail, completing projects within agreed timelines while maintaining high-quality standards.
Chris
Hardwood Specialist
Skilled hardwood flooring specialist with expertise in detailed installations. Maintains tidy work practices and demonstrates technical proficiency in complex wood flooring projects with meticulous attention to finishing details.
Gordon
Stair Carpet Fitter
Experienced stair carpet professional with problem-solving expertise in challenging installations. Delivers high-quality results through technical skill and adaptability to unique architectural requirements while maintaining professional work standards.
Questions
What flooring options do you offer?
We provide carpets, wood, laminate, luxury vinyl flooring, and bespoke rugs. Our showroom features products from leading UK brands suitable for residential and commercial properties.
Do you offer home consultations?
Yes, we provide free home consultations with professional measurements and tailored flooring recommendations. Our experts visit your property to advise on the best solutions for your space.
Are your installers qualified?
All installations are performed by qualified professionals with decades of collective experience. Our team maintains The Carpet Foundation's quality standards and industry certifications.
Can I design custom rugs?
Yes, our 'Make Me A Rug' service allows bespoke rug creation with thousands of design combinations. Partnering with Alternative Flooring, we offer made-to-order rugs matching specific dimensions and decor requirements.
What payment methods do you accept?
We accept payments via phone and email correspondence. For specific payment arrangements, please contact our Glasgow showroom directly for assistance.
Do you serve areas beyond Glasgow?
While based in Glasgow, we serve customers across Scotland. Our services include supply, consultation, and installation for residential and commercial properties throughout the country.
Videos
Reviews (6)
Alastair Barrie
Jun 02, 2022
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Good selection of the type of carpet we wanted, no problem when we had to delay our fitting and a good job done when we were ready and the old carpet removed too.
Craig Dunlop
Apr 01, 2022
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Excellent service from start to finish. We are delighted with the end result and the quality of workmanship. Chris the fitter was very thorough, professional and polite and followed up as promised to fit a joining strip. Based on our experience I would recommend First Floors.
Anna K.
Mar 17, 2022
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Do not recommend using. If you do use please make sure you have clear documentation about what the process is if there are any problems with your carpet and what warranties there are. We bought carpet for the whole of the upstairs of the house and love the carpet, however due to how it was fitted there edges have started becoming frayed and unravelling. After raising this with David he would not take any responsibility and tried to shift the blame saying it must have been our hoover that caused the problem or our doors being too low.
I've since had advice from one carpet shop and a carpet fitter who have advised our door height is perfect and the issue is how it was fitted. David would not agree to get someone to even look at the issues never mind fix the issue. I'm currently raising a call with Citizens advice. So in summary whilst everyone at first floor did seem genuine and friendly when I was buying, if you have any issues after fitting you will find a completely different attitude
I've since had advice from one carpet shop and a carpet fitter who have advised our door height is perfect and the issue is how it was fitted. David would not agree to get someone to even look at the issues never mind fix the issue. I'm currently raising a call with Citizens advice. So in summary whilst everyone at first floor did seem genuine and friendly when I was buying, if you have any issues after fitting you will find a completely different attitude
Martin Huxley
Mar 11, 2022
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Used First Floors to help replace the carpeting in the Bedrooms and upgrade the flooring of the bathrooms. Excellent service at their shop and the fitting service was really good. Will use again in the future. Martin
Lewis Robinson
Mar 08, 2022
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I chose a smaller business expecting a duty of care to the customer. For 23 m2 I was initially quoted 4000 for fitting and materials, I thought a far price considering the floor itself cost 55M2 and in a currently high climate. So I added a 10m2 hallway. After coming round to measure up my final quote was 8500. The quote was never sent by email, as requested (wrote down for them). Completely wasted my time.
Since I could not receive a break down in prices for this quote. Amiture. The men I was a dealing with showed particular interested in my line of work (oil and gas), maybe this is why the price jumped up so much. I struggle to believe 9mm ply wood bumps the price up that much.
Since I could not receive a break down in prices for this quote. Amiture. The men I was a dealing with showed particular interested in my line of work (oil and gas), maybe this is why the price jumped up so much. I struggle to believe 9mm ply wood bumps the price up that much.
Ian & Lesley Proctor
Dec 11, 2021
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Another Great Job Done! Just had our third floor project in seven years completed by First Floors once again. Great service from David and his showroom team from assisting in the selection of materials through to arranging the installation. Chris and his team worked tidily and efficiently on the hardwood flooring with great attention to detail. Gordon who fitted the stair carpet was very professional in his work and was able to resolve some problematic details to our entire satisfaction. Would definitely recommend First Floors.
